A short time ago, we learned that a customer of our custodial partner had been targeted with a sophisticated cyberattack resulting in loss of funds from a small number of their hot wallets. Newton's instance was not affected and no customer funds were at risk, however as a precaution our custodial partner disabled withdrawals from all hot wallets on their service. We also decided to halt trading until we better understood the situation.
We are working closely with our partners to safely restore access to crypto withdrawals and resume trading, a process which may take several hours to complete. As a reminder, Newton stores the majority of customer assets in cold storage and only keeps a limited amount of funds in hot wallets to facilitate withdrawals. Based on the incomplete information we have, it is unlikely that this type of attack would have succeeded against Newton's hot wallets. We will continue to provide updates as we receive them.
We really appreciate your patience.
04/28/21 | 01:48 pm ET: Trading has been partially re-enabled for BTC, ETH, XLM, BCH, USDC, USDT and LTC. Trading in XRP, XMR and QCAD is still temporarily unavailable.
04/27/21 | 08:57 pm ET: Crypto Withdrawals have been re-enabled.