We've temporarily paused trading and crypto withdrawals.

April 27, 2021
Dustin Walper
April 27, 2021
Dustin Walper
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We’ve temporarily paused trading and crypto withdrawals while we address an outage with our custodian.

A short time ago, we learned that a customer of our custodial partner had been targeted with a sophisticated cyberattack resulting in loss of funds from a small number of their hot wallets. Newton's instance was not affected and no customer funds were at risk, however as a precaution our custodial partner disabled withdrawals from all hot wallets on their service. We also decided to halt trading until we better understood the situation.

We are working closely with our partners to safely restore access to crypto withdrawals and resume trading, a process which may take several hours to complete. As a reminder, Newton stores the majority of customer assets in cold storage and only keeps a limited amount of funds in hot wallets to facilitate withdrawals. Based on the incomplete information we have, it is unlikely that this type of attack would have succeeded against Newton's hot wallets. We will continue to provide updates as we receive them.

We really appreciate your patience.
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Update

04/30/21 | 08:29 pm ET: XMR support has been re-enabled, and can be traded normally.

04/30/21 | 02:11 pm ET: XRP support has been re-enabled, and can be traded normally.

04/28/21 | 09:30 pm ET: USDT support has been re-enabled, and can be traded normally.

04/28/21 | 01:48 pm ET: Trading has been partially re-enabled for BTC, ETH, XLM, BCH, USDC, USDT and LTC. Trading in XRP, XMR and QCAD is still temporarily unavailable.

04/27/21 | 08:57 pm ET: Crypto Withdrawals have been re-enabled.

Want to help us shape the products we build? We're always looking for valuable insight and feedback from our users. If you have features you'd like to see or are interested in joing our user research group, email support@newton.co

Dustin Walper

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