Frequently Asked Questions
Have a question that's not on the list? Shoot us an email.
Have a question that's not on the list? Shoot us an email.
If you don’t charge commission, how does Newton make money?
Which platforms are supported?
Which payment methods are available?
How do I know I can trust you?
Cryptocurrency exchanges seem to get hacked a lot. What's your hacking prevention plan?
What does it cost to withdraw cryptocurrency from Newton?
Where specifically is the crypto stored?
I'm a member of the press and I want to learn more. Who do I talk to?
In any market it’s common to see a small difference between the price at which you buy and sell, often called the “bid-ask spread”. Unlike an exchange, we buy from and sell to our users directly, allowing us to capture this price difference.
We support iOS, Android, and web!
You can connect your bank account to Newton using your client number and password. Once connected, we can transfer funds at your request using pre-authorized debit.
We support major banks and credit unions through Plaid.
We currently support Bitcoin, Ethereum, Litecoin, Ripple, Monero, Tether, Bitcoin Cash, Stellar Lumens, USD Coin, and QCAD. We focus on high-quality projects with a strong technical roadmap and engaged community.
Yes. You'll be able to deposit crypto into your Newton wallet and trade it as normal. To convert to CAD you'll just need to link to a bank account and go through our automated ID verification process.
Newton was started by a team of experienced Canadian entrepreneurs and has strong financial backing. Our goal is to set a strong example for good corporate citizenship in the cryptocurrency space. And if you still don't trust us, we've made it really easy to withdraw crypto into your own wallet for safekeeping.
We don't hide behind a veil of anonymity - our CEO's name is Dustin Walper, and rumour has it he does birthday parties for Bitcoin.
Cryptocurrency transactions are irreversible, so it's critical to have strong security protocols in place. Once you lose cryptocurrency it's gone for good.
A huge part of our strategy is surprisingly non-technical: we store the vast majority of our crypto in secure locations with no access to the internet. We also back up our keys in a distributed manner, meaning there are multiple redundancies in place to prevent accidental loss.
We don't store any crypto at our office whatsoever, and only a small amount of it ever touches our servers to facilitate withdrawals. So even if an intruder did manage to get access to our hot wallet, they would find such a small amount of crypto there as to make it not worth the effort.
There are no costs associated with withdrawing cryptocurrency since we have zero network fees.
The address is 742 Evergreen Te-waaaaaait a minute...
Not at the moment, but feel free to send us a note at careers@newton.co if you’re interested. Bonus points for ASCII self-portraits generated programmatically in C and people named Vitalik.
Please email us at contact@newton.co and we’ll get in touch.
We're down.
