How can we help?

Looking for answers? Here’s your guide to online support and frequently asked questions at Newton.

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Frequently Asked
Questions

What do I need to get started with Newton?

Requirements

  • Be at least 18 years of age
  • Have a North American phone number
  • Be a resident of Canada

Verification Documents

  • Government issued photo ID
  • Proof of address (in some cases)

Download the Newton app to get started!

What fees does Newton charge?

Newton charges a fee on trades. The trading fee is the difference between the bid (what you can sell at) and the ask price (what you can buy at).

We don’t charge for funding or withdrawals, and we even cover the first $5 in network fees when you withdraw crypto for many assets For some networks, paid options are available for faster crypto withdrawal speeds. Please keep in mind that when network fees surge due to volume, you will be required to pay the remainder.  Learn more about how this works.

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What are trading fees and how do they work?

The trading fee is the difference between the price that a buyer is willing to pay for a coin and the price that a seller is willing to accept for that same coin. Not to toot our own horn, but we’ve got some of the tightest fees (aka: best prices) in the industry.

Cryptocurrency exchanges seem to get hacked a lot. What’s your hacking prevention plan?

Newton enforces security requirements internally, including mandatory password rules, internal security audits, and conducts regular penetration testing.

We rely on trusted-third party custodians to store the vast majority of our customer crypto assets in secure locations with no access to the internet (aka “cold storage”).

Our customers’ custodied assets are also insured against hacks and theft.

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Newton’s fees are so low! How do you make money?

Newton charges a fee on trades. The trading fee is the difference between the bid (what you can sell at) and the ask price (what you can buy at).

More support

Still have questions?

Connect with our customer Success Team using the ‘help’ button on this page or via the in-app help chat. Please note that we don’t offer phone support at this time.
System Status

System Status

Want to know about the status of the Newton platform? View our system status chart. Important updates are also added to our Twitter and Reddit feeds.