Newton was started by a team of experienced Canadian entrepreneurs and has strong financial backing. Our goal is to set a strong example for good corporate citizenship in the cryptocurrency space. And if you still don't trust us, we've made it really easy to withdraw crypto into your own wallet for safekeeping.
Newton has undergone a rigorous review and approval process with the Ontario Securities Commission (OSC) and the other members of the Canadian Securities Administrators (CSA) and is one of a small number of registered crypto trading platforms registered to operate in Canada. The registration process included extensive reviews of our internal financial, compliance and security processes as well as requirements related to working capital, insurance, and the storage and custody of our customers’ fiat and crypto assets.
We don't hide behind a veil of anonymity — our CEO's name is Dustin Walper, and rumour has it he does birthday parties for Bitcoin.
Newton charges a spread on trades. The spread is the difference between the bid (what you can sell at) and the ask price (what you can buy at). Other than the spread, there are no fees on Newton.
We don’t charge for funding or withdrawals, and we even cover the first $5 in network fees when you withdraw crypto. Please keep in mind that when network fees surge due to volume, you will be required to pay the remainder. Learn more about how this works.
Newton enforces security requirements internally, including mandatory password rules, internal security audits, and conducts regular penetration testing.
We rely on trusted-third party custodians to store the vast majority of our customer crypto assets in secure locations with no access to the internet (aka “cold storage”).
Our customers’ custodied assets are also insured against hacks and theft.
e-Transfers can take up to two hours, so if it’s been less time than that, please hold tight.
If it’s been more than two hours, check our link status page to see if any incidents are reported. We keep this page up-to-date with platform outages and maintenance.
If there are no outages, there are several common reasons why your transfer is delayed
Name mismatch: if the name on your bank account doesn’t match the name you provided in Newton, we will flag your transfer for review
Sometimes, some banks will block transfers to crypto companies. You may need to talk to the security and fraud division at the bank to get the transaction unblocked.
If that doesn’t solve it, check out this article for further troubleshooting steps.
Easy peasy. Look for the green support chat icon on our website or in-app! Once you send us a message using the support chat feature, you’ll see a list of topics to choose from and the option to connect with an agent. Learn more here.