We’re growing. Here's what we're doing to serve you better.

January 11, 2021
Miles Chic
January 11, 2021
Miles Chic
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The past few weeks have seen some exciting milestones in the crypto world.

As BTC, ETH and other coins experience record moves week-over-week, we have seen a massive increase in new users and overall volume on Newton. We're working tirelessly to make sure Newton scales with this new surge in activity, so in that spirit here are some key points to know during this period. For more detailed platform information on specific processes, browse a variety of thorough topics on our Knowledge Base.

Platform Updates

Customer Success

Due to a massive inflow of new users we are currently working through an extremely high volume of support tickets. We've tripled the size of our team and are working to ensure that we resolve supported related issues as thoroughly and quickly as we can.

Recommended friends or family?

We are so grateful to our community for recommending Newton – If you've recommended Newton to friends or family know we thank you for it. For new verifications, due to our explosion of users please temporarily expect up to 3-4 days to complete verification as we scale to meet the demand. We're working as hard as we can to continue to make Newton worth sharing.

Funding / Withdrawals

Wire Transfers

Please allow up to 3 business days for wire transfer deposits to be processed upon receipt. Processing time does not include transit time from sending bank to receiving bank.

EFT (Bank Transfer)

EFT transfers are under maintenance and will be unavailable until further notice. Please utilize another funding method in the interim. We will update our users as soon as the situation changes.

Interac® e-Transfers

Waiting for a transfer to clear? E-Transfers experiencing delays over 24hrs are likely so because of a bank issue. While we are tracking issues on our end, we recommend calling your bank to inquire about the status of any delayed e-Transfers. For more detailed information on e-Transfers please visit our Knowledge Base.

Coins

USDT & USDC

ERC20 tokens like USDC and USDT may face some delays because of surging fees.

Thank you to our users for their patience at this time, and know we're out here working for you.

Related Links

Sign-up for Newton now →

Read our CEO's thoughts on 2021 →

Visit our Knowledge Base →

We're hiring! View Jobs →

Refer a friend and both get $25 CAD →

Check out Year in Review →

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Miles Chic

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