How can we help?

Looking for answers? Here’s your guide to online support and frequently asked questions at Newton.

Choose a topic to get started

We’ve got an answer for these commonly sought out topics

Getting Started

Learn about the general crypto space and general information about Newton.
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Managing your account

Learn to change your privacy settings, update your bank account or user info.
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Newton updates

Get platform updates, system notices, and other Newton news.
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Trading on Newton

Learn about order types (e.g., market vs limit), and how to trade crypto.
Learn more

Funding & withdrawals

Learn about adding funds to your account, withdrawing crypto, holds, and limits.
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Taxes & reports

Learn to manage your transaction history on Newton and other financial services.
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Don’t see what you’re looking for?

Visit our knowledge base for more details.
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Frequently Asked
Questions

What do I need to get started with Newton?

Requirements

  • Be at least 18 years of age
  • Have a North American phone number
  • Be a resident of Canada

Verification Documents

  • Government issued photo ID
  • Proof of address (in some cases)

Download the Newton app to get started!

Requirements

  • Be at least 18 years of age
  • Have a North American phone number
  • Be a resident of the United States of America

Verification Documents

  • Government issued photo ID
  • Social Security Number (SSN)
  • Proof of address (in some cases)

Download the Newton app to get started!

What does it cost to withdraw cryptocurrency from Newton?

Not only do we not charge any additional fees for crypto withdrawals, we’ll cover the mining costs up to $5. However, when network fees surge due to volume, you will be required to pay the remainder.

What fees does Newton charge?

Newton charges a spread on trades. The spread is the difference between the bid (what you can sell at) and the ask price (what you can buy at). Other than the spread, there are no fees on Newton.

We don’t charge for funding or withdrawals, and we even cover the first $5 in network fees when you withdraw crypto. Please keep in mind that when network fees surge due to volume, you will be required to pay the remainder.  Learn more about how this works.

Cryptocurrency exchanges seem to get hacked a lot. What’s your hacking prevention plan?

Newton enforces security requirements internally, including mandatory password rules, internal security audits, and conducts regular penetration testing.

We rely on trusted-third party custodians to store the vast majority of our customer crypto assets in secure locations with no access to the internet (aka “cold storage”).

Our customers’ custodied assets are also insured against hacks and theft.

What are spreads and how do they work?

In the cryptocurrency market, the spread is the difference between the price that a buyer is willing to pay for a coin and the price that a seller is willing to accept for that same coin. Not to toot our own horn, but we’ve got some of the tightest spreads (aka: best prices) in the industry.

What does it cost to withdraw cryptocurrency from Newton?

We don’t charge for funding or withdrawals, and we even cover the first $5 in gas fees when you withdraw crypto. Please keep in mind that when network fees surge due to volume, you will be required to pay the remainder.  Learn more about this works.

Newton’s fees are so low! How do you make money?

Newton charges a spread on trades. The spread is the difference between the bid (what you can sell at) and the ask price (what you can buy at). Other than the spread, there are no fees on Newton.

More support

Still have questions?

Connect with our customer Success Team using the ‘help’ button on this page or via the in-app help chat. Please note that we don’t offer phone support at this time.
System Status

System Status

Want to know about the status of the Newton platform? View our system status chart. Important updates are also added to our Twitter and Reddit feeds.